CGV

Terms and conditions
1. ObjectThese general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by the establishment Le Cèdre Bleu on its Site and its mobile Services.They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.Any reservation therefore implies full and unreserved acceptance on the part of the customer to these conditions.Any client acknowledges having the capacity to contract, that is to say having the legal majority and not being under guardianship or guardianship.
The names "Le Cèdre Bleu" and "site" refer throughout this text to the site called www.le-cedre-bleu.net and corresponding to the domain name available at www.le-cedre-bleu.net
2. ScopeThese general conditions of sale apply to all bookings made online, via the Website or the Mobile Services and its partners.
3. Enforceability of the general conditionsIn any case, the version of the general conditions of sale opposable to the customer is the one in force at the time of his reservation on the Website or the Mobile Services or with its partners.
4. ReservationReservations can be made on the website, by phone, by e-mail or by mail.The reservation will only be effective if it is guaranteed by the customer, either by providing a credit card number with validity date or by payment of a deposit, and after receipt of a detailed reservation confirmation.Payment for all services will be made directly to the establishment (exceptions made for reservations prepaid at the time of booking).The establishment reserves the right to refuse any reservation in the event that the credit card number is incorrect or the reservation incomplete.Reservations regardless of their origin will be payable in euros only.The property accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservations system (SSL) that protects and encrypts all sensitive data transmitted at the time of reservation to prevent disclosure to a third party.When registering the reservation, a credit card debit authorization will be made. This will be done for informational purposes, and will in no case be a debit from the account except in the following cases:- Promotional offer "non-cancellable-non-refundable".- If the validity date of the credit card is earlier than the arrival date._ If the arrival date is more than 30 days from the reservation date.The customer is solely responsible for his choice of services and their suitability for his needs, so that the establishment cannot be held liable in this regard.
5. PaymentThe customer must present himself at the establishment with the bank card which enabled him to guarantee the reservation or to make the prepayment.The establishment may also ask him to present an identity document for the purposes of preventing credit card fraud.Payment is debited at the establishment during the stay, except in the case of special conditions or rates where the payment is debited when booking (online prepayment on certain rates). This prepayment is called a deposit.In the case of a non-prepaid online rate, the establishment may ask the customer, upon arrival, for a security deposit or an authorization to debit the credit card, in order to guarantee the payment of the sums corresponding to the services. consumed on site.Two deposit payment methods are possible:- either by check payable to the establishment and sent directly to the establishment- or by credit card.In this case, the reservation becomes firm and final only upon receipt of the deposit by the establishment, within the allotted time.Payment of the balance of the stay will be made on site at the establishment.
6. Right of withdrawal Customers are reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. Consumption. The Conditions of Sale of the reserved rate specify the conditions for canceling and / or modifying the reservation.
7. Modification of stay Any reservation modification must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing. In the event of a change in stay, the following conditions apply (except in cases of force majeure): - In case of no show on the scheduled arrival date, your credit card will be charged the amount of the first night. - Any stay started is fully due.
8. Cancellation of stay Any cancellation of a reservation must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing. In the event of cancellation of a stay, the following conditions apply (except in cases of force majeure): - For any request made within 48 hours of the scheduled arrival date, you will be charged the amount of the first night. - In case of no show on the scheduled arrival date, your credit card will be charged the amount of the first night. - Any stay started is fully due. 9. Force majeure Force majeure means any event external to the parties that is both unpredictable, insurmountable and external to the parties which prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.10. Price Prices are in euros. VAT is always included. The prices indicated only include the services strictly mentioned in the reservation. At the price mentioned in the reservation will be added, during invoicing, the additional services provided by the establishment during the stay and, where applicable, the tourist tax. The applicable prices are those in force on the day of the reservation. The establishments, independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is contractual. 11. Complaints, disputes Any complaint must be made to the establishment within 7 days of the date of stay. In the absence of recourse to the conventional mediation procedure or to any alternative dispute resolution method within 30 days, each of the parties may refer the matter to the competent court. 12. Responsibilities It is up to the Establishment to take all guarantees and insurance necessary for the reception of the public in its Establishment and for the exercise of its activity. The responsibility of the establishment is limited in the event of theft of goods or objects when they have been entrusted to its care only.The photographs presented on the Site and the mobile services of the establishment or those of partners are merely indicative. Even if every best effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as exact an overview as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture. or possible renovations. The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, unforeseeable and insurmountable, due to the customer, in particular the unavailability of the internet network, impossibility access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank.
13. Relocation In the event of an exceptional event or the impossibility of making the reserved room available to the client or in the event of force majeure, the establishment reserves the right to have the client fully or partially accommodated in an establishment of an equivalent category, for services of the same nature and subject to the prior agreement of the customer. Any additional cost of the room, transport between the two establishments and a telephone call are the responsibility of the establishment.
14. Mediation The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11 / EU of May 21, 2013 on the out-of-court settlement of consumer disputes, and Ordinance No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions for the application of Article L152-1 of the Consumer Code, which obliges professionals from all consumer sectors to offer a mediation procedure in case of dispute with their customers. By law, the outcome of mediation must be within 90 days. We invite you to make your requests exclusively by email which will date your correspondence and keep a personal archive. Internal mediation For any disputes that have not found solutions, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory response within 30 days. In the event of dissatisfaction, recourse to an external mediator of your choice is brought to your attention. External mediation You will find all the official information on mediation on the government site: http://www.economie.gouv.fr/mediation-conso We invite you to consult the Medicys website: https://www.mieist.bercy.gouv.fr If you are a member of FEVAD or want to consult or join: http://www.mediateurfevad.fr The DGCCRF website: https://www.economie.gouv.fr/dgccrf You can also consult the appeals of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show We bring to your attention the existence of the European authority, called upon to rule by binding decisions on disputes concerning cross-border processing activities, thus ensuring a uniform application of EU rules and avoiding that different answers are brought to the same case in several jurisdictions: https://edpb.europa.eu/edpb_fr
15. Applicable law These conditions of sale are subject to French and European law.